FAQs

Becoming a member of Paramount Bristol confers special benefits that increase with the donation level, from discount tickets to Early Access Ticketing with advance notice of new shows to secure the best seats available for any show, and much, much more!

The Paramount Foundation, Inc. is a not-for-profit organization. As such, your contribution is tax-deductible to the extent allowable under section 501(c)(3) of the Internal Revenue Code. Membership is valid for one year from date of purchase. For more information about the membership levels, please click here.

Tuesday through Friday from Noon until 6:00 PM. Tickets may be purchased in person at the Paramount Bristol Box Office, or by phone at (423) 274-8920. You may also purchase tickets online 24/7 at www.paramountbristol.org.

We look forward to welcoming you to Paramount! If you call before we open, or after we close, please leave a message on our voice mail and we will return your call.

In the event of a cancellation or postponement, Paramount Bristol staff will contact you via the email and phone number you provided at the time of purchase. Please be sure to leave accurate and detailed contact information. You will be given the option of keeping your tickets for a postponed date, exchanging your tickets for another show on our calendar, exchanging your tickets for a Membership, or receiving a refund. 

Paramount members get the best seats at the best prices along with other benefits to enhance your experience at Paramount Bristol. Click here for more information about membership.

Seniors (60 and over), Students of any age, Children (12 & under) and active military & veterans receive discounts on tickets where applicable.

The Box Office opens two hours prior to the performance on show nights. Doors to the Paramount Bristol lobby open one hour prior to the performance. Auditorium doors open one half hour prior to curtain.

Never miss a show! You can subscribe to our weekly e-newsletter here.

Paramount Bristol reserves the right to refuse admission or eject any person violating venue rules; local, state or federal law; or whose conduct is deemed illegal, disorderly, or offensive by management and/or the event producer.

Persons entering the venue may be subject to search. Please see the list of Prohibited Items below. No bags larger than a standard backpack or diaper bag are allowed. We have a strict no-re-entry policy during performances. Exits are well lit at the front and rear of the auditorium, at the front of the lobby, and near the women’s restroom.

Ticket prices to all Paramount Bristol events include face value of the ticket, a facility fee, a Box Office service fee, and TN & Bristol sales taxes. The facility fee supports long-term maintenance and improvements to our historic theater. The Box Office fee covers the cost of operating a Box Office, including staffing, software licensing, web upkeep and merchant services. Note: the cost of tickets is the same whether purchased online or at the Box Office.

General Admission refers to seating that is not assigned but is occupied on a first-come, first-served basis.

Our Box Office staff can assist you with group seating. Group discounts are offered for groups of 10 or more, on a show-by-show basis. Please call (423) 274-8920 during Box Office hours, Tuesday through Friday from Noon to 6PM.

We ask all guests to be respectful of those around them. We reserve the right to remove anyone who interferes with other patrons’ enjoyment of the show. Smoking is prohibited everywhere inside the theatre.

We will hold any items that we find in the theater after the show. Call the Box Office Tuesday through Friday, from Noon to 6PM to describe the lost item. If your item has a name on it, we will contact you.

• Outside food, drinks and alcohol

• Coolers

• Oversized bags

• Explosives or weapons of any kind

• Pets (except for documented service animals)

• Laser pens

• Cameras with telephoto or zoom lenses (unless approved by management)

Tickets are not refundable and all sales are final. If a show is rescheduled, your ticket for the original show will be honored at the re-scheduled date. If a show is canceled and no make-up date is announced, then the ticket is refundable. Please contact the Box Office for refund information. 

• Online purchase confirmation – After placing your order, you will receive a confirmation email. If you do not receive the e-mail, contact the Box Office Tuesday-Friday from Noon until 6PM.

• Third party ticket sites – Paramount Bristol does not allocate tickets or authorize any other ticket seller, service, broker or agent to sell tickets to our events. In Tennessee, anyone may buy and resell legitimate tickets. Therefore, buyers should strongly consider the following before purchasing from a third party:

• Resellers may carry substantial service fees, often much higher than face value. We cannot control the fees someone else may charge for tickets.

• We cannot be responsible for tickets purchased through third parties. Your tickets cannot be replaced if lost or stolen

• We cannot guarantee that your tickets are valid and, therefore, cannot guarantee admittance.

• We cannot contact you with information regarding time changes, show cancellations or other information.

• Duplicate, counterfeit or otherwise altered tickets will not be honored for admission to any performance.

To avoid these issues, purchase tickets only from Paramount Bristol by visiting our box office, ordering by phone at 423-274-8920, or purchasing online at www.paramountbristol.org.

• Sold-out shows – If the performance is sold out, no tickets are available for purchase. Call or stop by the Box Office to inquire about a waiting list.

Terms and Conditions

When purchasing a ticket, buyer agrees to the following Terms and Conditions:

BY COMPLETING THIS PURCHASE, BUYER AGREES TO THE FOLLOWING TERMS & CONDITIONS;

ALL SALES ARE FINAL. NO REFUNDS OR EXCHANGES ALLOWED. EVENT DATE, TIME & PRICES ARE SUBJECT TO CHANGE. PATRONS WHO DECLINE TO LEAVE CONTACT EMAIL OR PHONE NUMBER AT TIME OF PURCHASE WILL HAVE NO RECOURSE TO SEEK EXCHANGE OR REFUND, IN THE EVENT OF CANCELLATION OR POSTPONEMENT. WWW.PARAMOUNTBRISTOL.ORG IS THE SOLE AUTHORIZED ONLINE BOX-OFFICE AGENCY FOR EVENTS AT THE PARAMOUNT CENTER FOR THE ARTS IN BRISTOL, TENNESSEE.

TICKETS PURCHASED FROM OR RESOLD BY UNAUTHORIZED SOURCES WILL BE DEEMED INVALID & WILL BE REVOKED WITHOUT REFUND. TICKETS FOUND ALTERED IN ANY WAY WILL BE DEEMED COUNTERFEIT, INVALID, & WILL BE REVOKED WITHOUT REFUND. PURCHASERS MUST BE PREPARED TO PRESENT VALID IDENTIFICATION & THE CREDIT CARD USED IN THE PURCHASE TRANSACTION WHEN CLAIMING TICKETS AT THE BOX-OFFICE OR WILL CALL.

TICKET HOLDER AGREES NOT TO  PHOTOGRAPH, VIDEO OR RECORD, NOR TRANSMIT ANY DESCRIPTION, ACCOUNT, PICTURE OR REPRODUCTION OF THE EVENT EXCEPT WITH THE EXPRESSED WRITTEN PERMISSION OF MANAGEMENT. TICKET HOLDER GRANTS PERMISSION TO UTILIZE THE HOLDER’S IMAGE OR LIKENESS IN CONNECTION WITH ANY PHOTOGRAPH, VIDEO OR OTHER RECORDING MEANS FOR TRANSMISSION, BROADCAST OR PROMOTIONAL USE.

THIS TICKET IS A REVOCABLE LICENSE SUBJECT TO THE FULL TERMS & CONDITIONS, WHICH ARE AVAILABLE ONLINE AT WWW.PARAMOUNTBRISTOL.ORG. MANAGEMENT MAY, WITHOUT REFUND, REVOKE THIS LICENSE OR REFUSE ADMISSION FOR NONCOMPLIANCE WITH THESE TERMS OR FOR DISORDERLY OR DISRUPTIVE CONDUCT.

AT THIS TIME, PATRONS ARE NOT REQUIRED TO WEAR MASKS OR PROVIDE PROOF OF VACCINATION. BY ATTENDING ANY EVENT AT PARAMOUNT BRISTOL, YOU ACKNOWLEDGE THAT YOU ACCEPT SOLE RESPONSIBILITY FOR THE RISKS THAT COME FROM BEING AT AN INDOOR VENUE.

Volunteering is a great way to show support for the performing arts in your community. If you are interested in volunteering at the Paramount, please click here.

If you opted for Will Call as the delivery method for your tickets, you can pick them up at the Box Office any day prior to the show during Box Office hours. On the night of the event, your tickets will be available one hour before doors open.